I’d like to raise a complaint

Firstly, we’re sorry to hear that you have cause to want to complain about our services. If you have been unable to find a resolution to your concerns on our Digital Rehabilitation platform, please use the contact us option to provide us with some further information. Our team will aim to respond to you within 4 core business hours (Monday – Friday, 8am – 6pm), though depending on the nature of your concerns, it may take some additional action and time on our part to help put things right. We will keep you updated thereafter.

Alternatively, if you haven’t received acknowledgement within a suitable timeframe, you can email our customer relations team directly using [e-mail], or speak to us via phone - via 0333 023 0155 (calls are recorded for quality and training purposes and may be made available to your insurer).