Stuart Butler

The digital assessment platform is a “chat bot” style conversation, with almost all “choice” questions – we’ll rarely ask you for free text. You should answer the questions as accurately and truthf...

Digital Assessment - at any point after starting a digital assessment, you can click the menu button (like this: ≡) and select “Book a Call” (with an HCML clinician). Once you leave (opt out) the d...

When using the ‘contact us’ option, the HCML team will endeavour to respond to you within 4 core business hours (Monday – Friday 8am – 6pm). We may attempt contact during extended operating hours. ...

If your HCML case was closed within the last 4 weeks, we may be able to reopen it for you – please use the ‘contact us’ option and we’ll look into it for you. If your case has been closed for more ...

The postcode and date of birth information you enter is not case or format sensitive. If you have entered the correct information, it may be that our systems do not contain the correct information....

Unfortunately, our systems are currently only available in English.

HCML’s team are available Monday – Friday 8am – 6.30pm, Saturday 9am – 1pm. If you cannot find the information you need here, please use the online form to log a request, alternatively, you can rea...

Our digital assessments are designed for individuals with one injury or affected body area and a non-complex medical history. If this is the case, you can expect a digital assessment to take up to ...

Digital assessment - “chat bot” style conversation, with almost all “choice” questions – we’ll rarely ask you for free text. At the end of the assessment, you’ll return directly to our system with ...

HCML's Digital Assessment is available 24 hours a day, 7 days a week and to those aged 18 or older. It is a “chat bot” style conversation which allows you to select responses from the options provi...